Promise of Service
We are a member-owned, member-focused electric distribution cooperative, striving to exceed our members’ energy expectations in a changing world.
Member-owned, member-focused:
We are owned by those we serve; our members’ energy concerns are our top priority. We will continue to be their trusted source of energy-related information.
Energy expectations:
Our members can count on us to provide excellent member service; reliable, dependable electricity at reasonable rates.
Changing:
We will work on our members’ behalf to monitor and adapt to the rapidly changing energy industry.
VALUES
Safety
We place the safety of the public and our employees first.
Integrity and Honesty
We will remain a trusted source of information for energy solutions by being accountable, accessible, and truthful while acting in the best interest of all involved.
Member Service
We provide prompt and superior service, and strive to exceed our members’ expectations. We strive to answer every call promptly and in person. We continually look for ways to be even more convenient for our members. Our well-trained employees will treat members with respect, courtesy, and integrity at all times.
Reliability
We design, maintain, operate, and support our electrical system to maximize its reliability in a cost-effective manner.
Innovation
We implement proven technologies and procedures to benefit our members.
Environmental Commitment
We are committed to seeking innovative cost-effective solutions that improve the environmental impact of this organization and its members.
Community
We cultivate partnerships with the communities we serve, provide leadership in civic organizations, and give back for the benefit of our communities and members.