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Continuity of Service Statement

  • Dakota Electric Association will endeavor to provide continuous service but does not guarantee an uninterrupted or undisturbed supply of electric service. The Cooperative will not be responsible for any loss or damage resulting from the interruption or disturbance of service for any cause other than gross negligence of the Cooperative.  The Cooperative reserves the right without previously notifying the member to temporarily interrupt service for construction, inspection, repairs, emergency operations, shortages in power supply, safety and State or National emergencies.  The Cooperative will not be liable in any event for any loss of profits or other consequential damages resulting from the use of service or any interruption or disturbance of service.

Promise of Service

We are a member-owned, member-focused electric distribution cooperative, striving to exceed our member-owners’ energy expectations in a changing world.

Member-owned, member-focused:

We are owned by those we serve; our member-owners’ energy concerns are our top priority. We will continue to be their trusted source of energy-related information.

Energy expectations:

Our member-owners can count on us to provide excellent member service; reliable, dependable electricity at reasonable rates.

Changing:

We will work on our member-owners’ behalf to monitor and adapt to the rapidly changing energy industry.

VALUES

Safety

We place the safety of the public and our employees first.

Integrity and Honesty

We will remain a trusted source of information for energy solutions by being accountable, accessible, and truthful while acting in the best interest of all involved.

Member Service

We provide prompt and superior service, and strive to exceed our member-owners’ expectations. We strive to answer every call promptly and in person. We continually look for ways to be even more convenient for our members. Our well-trained employees will treat member-owners with respect, courtesy, and integrity at all times.

Reliability

We design, maintain, operate, and support our electrical system to maximize its reliability in a cost-effective manner.

Innovation

We implement proven technologies and procedures to benefit our member-owners.

Environmental Commitment

We are committed to seeking innovative cost-effective solutions that improve the environmental impact of this organization and its member-owners.

Community

We cultivate partnerships with the communities we serve, provide leadership in civic organizations, and give back for the benefit of our communities and member-owners.

Watch our CEO discuss the Promise of Service.