Promise of Service
We are a member-owned, member-focused electric distribution cooperative, striving to exceed our member-owners’ energy expectations in a changing world.
We are owned by those we serve; our member-owners’ energy concerns are our top priority. We will continue to be their trusted source of energy-related information.
Our member-owners can count on us to provide excellent member service; reliable, dependable electricity at reasonable rates.
We will work on our member-owners’ behalf to monitor and adapt to the rapidly changing energy industry.
We place the safety of the public and our employees first.
Integrity and Honesty
We will remain a trusted source of information for energy solutions by being accountable, accessible, and truthful while acting in the best interest of all involved.
We provide prompt and superior service, and strive to exceed our member-owners’ expectations. We strive to answer every call promptly and in person. We continually look for ways to be even more convenient for our members. Our well-trained employees will treat member-owners with respect, courtesy, and integrity at all times.
We design, maintain, operate, and support our electrical system to maximize its reliability in a cost-effective manner.
We implement proven technologies and procedures to benefit our member-owners.
We are committed to seeking innovative cost-effective solutions that improve the environmental impact of this organization and its member-owners.
We cultivate partnerships with the communities we serve, provide leadership in civic organizations, and give back for the benefit of our communities and member-owners.
Watch our CEO discuss the Promise of Service.