Summer storms, accompanied by heavy wind and lightning, are major causes of power outages, which can be a frustrating and sometimes dangerous experience. Here are some things you can do to be prepared if you experience a power outage.

Make sure you have your correct phone number on file

Both our online and automated phone reporting systems use the phone number associated with your account to locate your residence during an outage. Update your number by calling us at 651-463-6212 or by visiting www.DakotaElectric.com > Power Outages. Click on Update it now.

Report your outage to us

There are two options for reporting  an outage:

• Call us at 651-463-6212
• Report it online.

 

Stay informed

During a storm, it’s important to stay informed. Listen to weather updates and emergency broadcasts, and follow us on Facebook or Twitter for general outage news. This will help you stay informed about any power outages in your area and when power is expected to be restored.

Outage restoration

It can be difficult to determine exactly when your power will be restored.

Statistically, members experience only one power outage every three years, and, for those that do, their power is out an average of 47 minutes. Many factors determine how long it will take to restore power, and it’s difficult to know for sure until we identify the cause.

Keep food safe

If the power goes out, it’s important to keep your food safe. A refrigerator will keep food cold for about four hours if it is kept closed. A full freezer will keep food frozen for about 48 hours if the door remains closed. If you have perishable food that has been above 40 degrees for more than two hours, it should be discarded.

Stay away from downed lines

Always assume a downed power line is energized and dangerous. Call 911 if you see a downed power line.

Tree cleanup

It is the member’s responsibility for debris clean-up after emergency service restoration, tree failure or routine trimming and vegetation maintenance. Following storms, trees and limbs may be cleared so crews can make repairs to electric service. In this case, wood, limbs and debris are all left on-site.

Be Patient

We understand power outages are an inconvenience and can be frustrating. Our crews will work as safely and efficiently as possible to restore your power. We appreciate your patience.