Dakota Electric is excited to announce the launch of its annual American Customer Satisfaction Index (ACSI) survey. The survey aims to gather valuable feedback from customers to further enhance the quality of service provided.

As a member-owned electric cooperative, Dakota Electric is committed to delivering exceptional service and meeting the evolving needs of its members. The ACSI survey provides an opportunity for customers to share their experiences and provide valuable insights that will help shape the cooperative’s future initiatives.

Members can click here to participate in the ACSI survey. The survey is designed to be short and user-friendly, taking only a few minutes to complete. Dakota Electric encourages all members to take part and share their thoughts on various aspects of the cooperative’s services.

“We value our members’ opinions and strive to continuously improve our services based on their feedback,” said Ryan Hentges, President and CEO at Dakota Electric. “The ACSI survey allows us to gain a deeper understanding of how satisfied our members are with our service.”

Dakota Electric has a long-standing commitment to member satisfaction and engagement. By actively seeking feedback through initiatives like the ACSI survey, the cooperative aims to ensure that its services align with the expectations of its members. The insights gathered from the survey will be carefully analyzed and used to identify areas for improvement, ultimately enhancing the overall member experience.

Members are encouraged to participate in the ACSI survey and rate how satisfied they are with Dakota Electric’s services. The cooperative looks forward to receiving valuable feedback and continuing to provide reliable and affordable electricity to its members.