Dakota Electric’s reliability ranks among the best in the nation, but summer storm season is upon us and outages can happen for a number of reasons. That is why we want to remind you to prepare for storms and power outages by planning ahead, preparing an emergency kit and updating the phone number(s) associated with your account.
There are three ways you can report a power outage.
1. Call us at 651-463-6201.
2. Report it online here.
3. Download our free outage app from the Apple Store or Google Play. Find more information here.
Both our online and automated phone reporting systems use the phone number associated with your account to locate your residence during an outage. Update your number by calling us at 651-463-6212 or visiting our contact page. Additionally, take some time to prepare an emergency kit for longer outages. Include non-perishable food items, a manual can opener, bottled water, a first aid kit, a battery-powered weather radio and a flashlight with extra batteries.
Standby generators can supply electricity to your home or business during a power outage, but only if they are properly installed and maintained. To ensure proper installation and electrical code compliance, contact a qualified electrician. Always remember to stay away from downed power lines and/or trees and branches that are caught in a power line. A downed power line may still be energized.
We understand power outages are an inconvenience to our members. Our number one goal is keeping the lights on, but sometimes power outages still occur. Dakota Electric’s average outage restoration time is usually less than 70 minutes, but restoration times will vary depending on the cause of the outage. Please know our crews will work quickly and safely to restore power to your home or business. We appreciate your patience.