Summer storms, accompanied by heavy wind and lightning, are major causes of power outages, which can be a frustrating and sometimes dangerous experience. Here are some things you can do to be prepared if you experience a power outage.

Have the correct phone number on file

We use the phone number on your account to locate your residence during outages. You can update your number by calling us at 651-463-6212 or by going directly to the Account Information Update page. 

Reporting your outage

There are two options for reporting an outage.

  1. Call us at 651-463-6212.
  2. Visit the Report an Outage page and enter your information.

Stay informed

Listen to weather updates and emergency broadcasts, and follow us on Facebook, X or Instagram for general outage news. This will help you stay informed about any power outages in your area and when power is expected to be restored.

Outage restoration

Statistically, members experience only one power outage every three years. Many factors determine how long it will take to restore power, and it’s difficult to know for sure until we identify the cause.

Vegetation maintenance

Following storms, our crews may clear trees and limbs to facilitate necessary repairs to electric service. In such instances, wood, limbs and other debris will be left on-site. We appreciate our members’ understanding and cooperation in taking responsibility for debris clean-up after emergency service restoration, tree failure, or routine trimming and vegetation maintenance.

Stay away from downed lines

Always assume a downed power line is energized and dangerous. Call 911 if you see a downed power line.

Be patient

We understand power outages are an inconvenience and can be frustrating. Our crews will work as safely and efficiently as possible to restore your power. We appreciate your patience.

Top four unplanned outage causes in 2023

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