A Message From the CEO
As we wrap up 2025, Dakota Electric’s commitment to safety, reliability, and stewardship remains at the center of how we serve you.
Safety
The safety of our employees and members remains our highest priority. Our team trains year-round to ensure we are prepared to respond quickly and effectively in any situation. This year, four of our linemen demonstrated remarkable courage when they saved a man from a truck that had come into contact with energized lines. Their quick thinking and bravery embody the best of Dakota Electric’s commitment to safety and service.
Resilience
Reliability is something we take great pride in delivering. In 2025, our team completed a construction plan valued at more than $20 million, upgrading substations and replacing key components such as poles, wires, and transformers. These ongoing investments strengthen our system and help prevent outages before they occur. When outages do happen, our skilled employees respond safely and efficiently, maintaining outage duration metrics that continue to rank among the best in the region.
Financial stewardship
This year, Dakota Electric filed its first rate case since 2019 with the Minnesota Public Utilities Commission. While we work hard to manage costs, the increase was necessary to sustain the cooperative’s long-term health and continue making essential infrastructure investments. Even after the adjustment, our rates remain below those of most neighboring utilities.
A significant milestone in 2025 was achieving a 15-year capital credit rotation, fulfilling a goal established by our Board of Directors to return member equity as quickly as possible. In an industry where assets often last more than 30 years, this achievement represents a strong commitment to returning value to our members.
Member service
When you call Dakota Electric, you’ll continue to reach a real person, which is an important part of who we are. In 2025, our member service representatives answered more than 130,000 calls, helping ensure every member’s question or concern received personal attention.
At the same time, we recognize the growing desire for convenient digital options. Our team has spent the past two years preparing to launch a new customer information system that will enhance our members’ online experience. The new MyDEA portal, set to debut in 2026, will offer members greater access and insight into their energy use, payment options, and account details, all in one place.
Looking ahead
As we look toward 2026, we’re excited about the opportunities ahead to strengthen our cooperative and deliver even greater value to our members. On behalf of the entire Dakota Electric team, thank you for your continued trust and partnership. It is truly a privilege to serve you.
With Gratitude,
Ryan Hentges, CEO
