As we deal with the new realities brought on by COVID-19, I want to assure you that Dakota Electric is here to help.
More than ever, we remain steadfast in delivering safe and reliable electricity for our members. We are practicing social distancing, following CDC guidelines and taking preventative measures to ensure the safety of our employees and the public. Many of our employees are working remotely and outside crews are working staggered shifts to minimize the risk of exposure.
Rest assured, we are fully staffed and open for service. We continue to install new services, maintain electric lines and trim trees as normal. Our control center is staffed 24/7 year-round and continues to respond to outages and coordinate system operations. Our member service call center and drive-up window are open weekdays, 7 a.m. to 7 p.m. Additionally, our information technology employees have taken preventative measures to ensure your information is safe and secure.
That said, Dakota Electric is deeply concerned about the well-being of its communities, and understands the difficult position some members may face due to COVID-19. To address this, we are increasing our donations to local food shelves and charities hit hardest by this pandemic. Additionally, we suspended disconnections and are waiving late fees for members facing financial hardships. To help members get back on their feet, we are offering greater flexibility for payment arrangements and connecting members to energy assistance programs.
Dakota Electric has been overcoming obstacles and providing safe, reliable electricity for over eighty years. On behalf of our employees and board of directors, thank you for your support and patience.
If you are facing financial hardship, please contact Dakota Electric’s member service department. We will work with you. Call 651-463-6212 or email customerservice@ dakotaelectric.com.